Refund Policy

This is an excerpt from the Tems of use:

Withdrawing from the agreement
  • 1. The User, who is a consumer, has the right to withdraw from the sales agreement for the product purchased in the Shop (subject to the provisions of point 7.9 below) without giving reason within 14 (fourteen) days from the date on which the User came into possession of the product or for whom a third party, other than the carrier and designated by the User, came into possession of the product. 
  • 2. In the case when they use their right to withdraw from the agreement, the User is obligated to notify the Shop about this fact within the time frame indicated in point 7.1 above. In order to keep the deadline, the User only needs, before the expiry of the deadline, to send a written withdrawal statement to the address of: Techland sp. z o.o., ul. Żółkiewskiego 3, 63-400 Ostrów Wielkopolski, Poland, or by e-mail to the e-mail address of: support@gemly.com. 
  • 3. The withdrawal statement may be made using the form the template of which is accessible here, but use of the form is not compulsory. 
  • 4. In the case of withdrawing from the agreement, the Consumer is obligated to return the products with regard to which they withdrew from the agreement immediately, however, not later than within 14 days from the date when they withdrew from the agreement. In order to keep the deadline it is only necessary to send back the product before the expiry of the deadline. 
  • 5. When withdrawing from the agreement the user will have to bear the direct costs of the product return. 
  • 6. The Shop has the obligation to return to the User all the payments made by the User immediately, but not later than within 14 days from the receipt of the withdrawal statement, including the costs of product delivery to the User (except for additional costs resulting from the User’s choice of the delivery method other than the cheapest ordinary method offered by the Shop). However, the Shop may withhold the return of payments received from the User up to the moment when it receives the products back or up to the moment when the User supplies the proof of sending them back, depending on which of these events is earlier. 
  • 7. The Shop returns the payment using the same payment mode as those used by the User, unless the User expressly consented to another mode of refund which will be of no cost to them. 
  • 8. In the event of withdrawing from the agreement the User shall be liable for the reduction in the value of the product, resulting from using the product in the manner exceeding what was necessary to ascertain the nature, characteristics, and functionality of the item.
  • 9. In order to avoid any doubts, the Shop informs that, pursuant to Article 38 of the act on consumer rights, the User has no right to withdraw from: 
    • a) a service agreement, if the Shop fully delivered the service upon express consent of the User who had been informed before the commencement of the service that after the delivery of the service they would lose the right to withdraw from the agreement; 
    • b) an agreement in which the User expressly required that the Shop came to them in order to perform an urgent repair or maintenance job; if the Shop provides additionally services other than those that were expressly required by the User or if it delivers items other than spare parts necessary for the repair or maintenance job to be performed, the User retains the right to withdraw from the agreement with regard to those additional services or items; 
    • c) an agreement under which items were delivered which, upon delivery, are inseparably connected with other items, due to their nature;
    • d) an agreement under which the subject matter are sound or visual recordings or computer programs delivered in a sealed packaging, if the packaging was opened after delivery;
    • e) an agreement concerning the delivery of digital content which is not recorded on a physical medium, if the delivery of the service commenced upon an express consent of the User before the deadline for withdrawing from the agreement and after the User was informed by the Shop about losing the right to withdraw.
  • 10. For the avoidance of doubt we inform that, depending on the wording of the agreement entered into, the product activating code (so called ‘key’ to the game) may be delivered in a digital form or in a sealed package. In the event when the key to the game is delivered in a sealed package, in accordance with point 7.9.d) above, and pursuant to Article 38(9) of the act on consumer rights, the User has no right to withdraw from the agreement if they have opened the original package. If the agreement is about the delivery of the product key in digital form, in accordance with point 7.9 e) above, and pursuant to Article 38(13) of the act on consumer rights, the User has no right to withdraw from the agreement if the service (i.e. the key to the game) was delivered upon an express consent of the User before the deadline for withdrawing from the agreement and after the User was informed by the Shop about losing the right to withdraw.
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